Marketing

How to get new customers and how to keep your existing customers

Nikon Marketing Screwup

Every month, I buy PDN, Photo District News, the photo magazine. I do not subscribe to it, the subscription is more expensive than buying it at the newsstand. PDN is a magazine directed toward the professional photographers and is a must-read for anybody/everybody that wants to keep current with the business, the marketing of photography and the commercial photography trends. Every issue has big ads from both Canon and Nikon.

In the May 2012 issue, Nikon USA did a double truck spread, that's a two facing pages, about a wedding photographer, Doug Gordon, on page 42 and page 43. Two large photographs, and two smaller ones. Excellent photos (they'd better be), great inspiration…

His go-to cameras: the Nikon D3x and the Nikon D3s…

Then Nikon USA goes on explaining the D3X and the D3s… engineered for professionals…

There's only one problem with the ad, it's a small photograph, 3 inch by 2 inch, of Doug Gordon, the photographer, taking photos with a Canon camera (that looks like a Canon 5DMk2) and a Canon 70-200L f/2.8.

Turn Practically into a Pro

If you don't have a point-and-shoot, get one. They are inexpensive and can turn even the most photographically impaired into practically a pro. The one drawback is that point-and-shoot cameras, while great for “scenery”, are not well designed for photographing objects closer than about four feet.

While you probably won't be pressed into capturing a quickly unfolding event, it's still a good idea to take a number of shots just to be sure to get a good one

Apply the rule of thirds when composing subjects and/or objects for the camera.

Your Opinion: Which Photograph Do You Prefer?

Thank you to everybody that gave their opinion. The results and more importantly the analysis of the votes is at: http://www.foto-biz.com/Photos/Your-opinion-interesting-follow-up

uoy knahT

Which photograph do you prefer? This will be for a mail-in to construction companies.

Photograph A

Case Tractor CE/50% grey background

or Photograph B

Case Tractor CE/dim background

Which version do you prefer?

Which photograph do you prefer?

Photograph A
69% (25 votes)
Photograph B
31% (11 votes)
Total votes: 36

Thank you. For comments, you can use the Contact Me form.

  • Did you know that Case is the second largest manufacturer of agricultural equipment and the third largest manufacturer of construction equipment? Maybe you know that.
  • But did you know that Case is part of the FIAT empire? Yes, the Italian car manufacturer of the FIAT 500, of Ferrari or Lancia fame.

The Pinterest Controversy

The new hottest Internet photo related social website: Pinterest with 1½ million people per day. People create a “Pin Board” and post their own photos or other people's photos that they like and want to share with their friends. Now get ready, we must all scream “Copyright Infringement!”

After the big cry of copyright infringement, now what? The problem is who will sue? Who has the deep pockets to pay for lawyers for years to come? Nobody is really willing to sink millions of dollars.

“It Will Be Good Exposure”

I just had another request of:

It will be good exposure

Basically they want free work.

  1. My standard policy is usually yes, if you are also working for free.
  2. My standard policy is usually yes, if it is a cause that I really believe into.
  3. My standard policy is always asking for credit…

And that got me thinking (these days, I need something to provoke into thinking.) What if we change the parameters just slightly:

“It will be good exposure” but the request comes from a huge for profit organization like CNN, NBC, BBC… with a 3 minutes interview.

Most Photographers Do Not Understand

Yan of http://yanphoto.com wrote a blog post: sick of it, in which she states how hard the life of a photographer is: no business, dead… Her photos are good, so why can't she get any work?

Because like most photographers, she doesn't understand the business of photography. First the facts, then the solutions.

  • Photography is booming
  • Photography is exploding.

Trey Ratcliff — Stuck in Customs Controversy

Nikon announced their Nikon D4 in January 2012. The next day, Trey Ratcliff of Stuck in customs wrote the following blog post DSLRs are a dying breed – 3rd Gen Cameras are the Future in which he slams Nikon/Canon and the big/standard dSLRs.

Please note that:

  • Stuck in customs has 1+ million visitors per month
  • Trey Ratcliff sales were in the 7 figures in 2011
  • Trey Ratcliff employs 11 part and full-time people (that's what he mentioned in Feb-2011 in an interview)

Trey announced that:

2012: Did You Update Your Copyright?

It's the new year, 2012. New year equals new resolutions but there are so many resolutions to forget from 2011. Here's a quick one that you can do right now and make us feel good as photographers, because we are asserting our rights.

Did you update your copyrights? It takes only from 5 to 15 minutes.

  1. In your camera: almost all “pro-summer” cameras and all “pro” cameras have a copyright menu item to set it up. Many “amateur” cameras also have it.

    On the Canon 7D, it's in the MenuWrench 3Copyright Information

Stuck In Customs: Stop Advertising in Photo Magazines

Trey Ratcliff of Stuck In Customs wrote an blog post: Stop Advertising in Photo Magazines – Head West to the Web. He spent $28,000 to advertise in 3 magazines and found that 2 of them were a complete waste.

He advertised in Popular Photography, Shutterbug and Photoshop User. Sales were dismal with Popular Photography and Shutterbug. Sales were very good with Photoshop User.

Are You a Coulda, Shoulda or a Happy Camper?

Last Saturday, I went to Reifel Bird Sanctuary, things didn't go well.

reifel-20111203-7334

Sandhill Cranes Cleaning Themselves   click on image for gallery

  1. It was “supposed” to be nice weather.

$149 Wedding

The problem with a race to the bottom is that you might win

— Famous saying that too many people attributed to themselves

Wedding Photos: $149*   Up to 2 hours*   Up to 2 Gb of photos, if you want to buy more…*   JPEGs only, ready for pickup on a DVD*

Wedding Photos: $149   click on image for gallery

The Free 8 by 10

The Olan Mills studios started in Tuscaloosa, Alabama in 1932 by Olan and Mary Stephenson Mills. They are still today the largest photo “empire” in North America. Their studio sales have been plummeting in the last five years with the advent of digital, but it's still a $250 million per year business. It's based on three free 8 by 10 photos! The three sessions are spread out 2-3 months apart and the “customer” receives a complimentary 8 by 10 print from each session. Bring the kids; bring the family…

Sales are not as good as it used to be.

Art Shows: What Sells?

I was talking with Wanda, she has a booth at the Granville Island Market in Vancouver, British Columbia, Canada. She has a booth of mostly wildlife photos from her husband and as the conversation went, we ended talking about print sizes.

She said that the 8 by 10s were her best sellers. She makes most of her own prints, Epson paper, mostly Premium Luster and an Epson 3880. She farms out the 20 by 30s prints.

  1. She said that the vast majority of her sales were the 8 by 10 photos.
  2. She said that she occasionally sells the 16 by 20.

The Light at the End of the Tunnel

In its post of the 8-Jul-2011, PetaPixel reported that CNBC has declared the end of the point and shoot cameras. This has been reported many times by many business analysts.

Point and shoot camera sales are down, significantly. The top 2 point and shoot camera manufacturers are:

  1. Canon
  2. Sony

And they represent 65% of the worldwide market. This year, Canon has introduced only 1 new camera, and Sony only 2 new cameras.

No Soliciting

I was at a small business seminar. You know the kind that tells us: here's step one, then step two… Follow the steps and you are guaranteed to succeed.

Step One: Start in the area that has a high concentration of potential clients and visit each business in the field you are targeting.

Present your business card, and introduce yourself to the receptionist. Don’t be put off by the “NO SOLICITING” signs or similar warnings to scare off the faint of heart.

Selling Fine Art Photos

Alain Briot did an interview with Gordon Lewis of Shutter Finger. Alain Briot is a successful fine art photographers with a few books under the belt.

My matted and framed prints sell for as much as $3900. But again, understand that I am selling much more than a print in a frame. I am selling my unique vision and style. I am selling prints of exceptional quality and beauty. I am selling luxury-level customer service combined with a one-year 100% money back guarantee, a lifetime fade-free warranty, and a lifetime framing warranty.

Are You Paid What You Are Worth?

Most people think that they are not being paid what they are worth. In the early 1990s, Robert Half, the employment agency, did a study in the workplace asking people how they rated their own work performance, then asked the employer the same question. The result was (from memory):

  • 80%+ of the employees rated themselves as good and above
  • 60% of the employees were rated as average by their employers

We have a disconnect here. There are 2 reasons why you are not getting paid what you’re worth:

  1. You don't know what you are worth, or

Google is Changing Its Search Results

In February 2011, Google got shamed by JC Penny who cheated to be ranked in the top 5 websites for common words like dress, jeans…. I wrote about in SEO: How To Cheat JC Penney Style

Fast forward May 2011, and last week, I was talking with a Google engineer.

Groupon: What's the Deal?

As much as 10% of the people in North America as signed up with Groupon! 10%, that's 45 millions! So the question is should you sign up as a photographer with GroupOn and get thousands upon of thousands of customers. Groupon will work with you to design the Groupon offer for you to get between a thousand clients to two thousand clients. Wow! In addition, usually it’s over the space of 2 or 3 days.

$15,000 Promo

The competition is so fierce that art directors and editors receive daily emails, postcards, business cards by the hundreds. Art directors, editors… need to discover new photographers but they still have work to do. So the hundreds and hundreds of emails, cards… mostly end up in the spam folder, in the physical garbage, in the…

Some photographers manage to cut through the wall of indifference, the garbage… Casey Templeton did. He sent 300 promo pieces and at least 30 have replied! A 10+% is huge! It's a fantastic success.

Trey Ratliff's Internet Business

Trey Ratcliff, of http://stuckincustoms.com fame, operates the “most popular” travel photography website with his HDR photos (High Dynamic Range). He earns a very good living with it. Every so often he does interviews, but most of the interviews are either about the photography or the travel. He did a one hour plus interview with the guys of http://www.photonetcast.com/ about the business end of operating an Internet photography website. The full unedited video is almost an hour and half.

The Photo Buyer's Survey

Photoshelter is a company that offers Internet photo storage, aimed at professional photographers, with many associated services. They regularly publish market research reports. These reports are not just directed at their existing customers but to all the professional photographers. Many of these reports provide great insight.

Spitting In The Face

It's extremely rare that somebody will spit in somebody else's face or say:

You are an asshole and you should die!

Within 1 hour of posting this entry, I received a reply from Jeffrey Friedl. It's at the end of this post.

But it happens regularly in emails or in forums. Why? I don't really know, may be because the person isn't there, so you can work yourself up?

  1. I do not personally know Scott Kelby, of Photoshop fame. Never met him, never spoke with him, never corresponded with him, but I follow his blog.

Internet: Getting Traffic to Your Website

Everybody's hope is to be placed very high on Google. Then we are all set, just sit and wait for the people to come and spend their hard earned money on your website. The problem is that's not how it works.

By the way, what does “to be placed very high on Google” means? Usually people mean being in the top 5 of the websites displayed. But! The big but, they don't tell you who asked and what was asked.

  1. Who is the “customer”? Another photographer? A potential customer? Somebody looking for prices?

Turning Pro: The Experiment

Ever thought of become a professional photographer, earning a living from photography? The “Dreaming of Turning Pro” will tell everything you need to know to start. The difference between the “Dreaming of Turning Pro” and the other e-books is that the “Dreaming of Turning Pro” deals with:

  • How to start?
  • How to get your first customer?
  • Which equipment to choose? (Actually the choice has already been done for you)
  • Where to promote your website? (And no, it's not Google)
  • How to contact the buyers?
  • What are the secrets (hint: lot of hard work and no real shortcut)

Dreaming of Turning Pro, How to Earn a Living Being a Professional Photographer

Google: Photos and SEO

If you want to sell any photo on the web, you have only 2 choices:

  1. Microstock like iStockPhoto and the others
  2. Your own website

The problem with using your own website is that people have to find you. Google, here we come. You are indexed by Google and nothing! No inquiry, no sale, nothing, nada… What's happening?

What's the problem?

Google has the standard Googlebot. That's the standard index spider. That's the one that everybody looks for.

Prices of Prints

If you look at almost all photographers, there's a session fee that ranges from $100 to $$$$. It's either the session fee + the prints or the rights or the session fee is applied toward the cost of the prints.

Then we get to the price list:

  • 4” by 6”
  • 5” by 7”
  • 8” by 10”
  • 11” by 14”
  • 16” by 20”

Now charging $20, $35 or $50 for a 4” by 6” is ridiculous!

The Sartorialist

The Sartorialist is a very popular website. Scott Schuman gets an average of 2+ millions of visits per month to his website. He lives in New York and makes street photos of people that are well dressed or interestingly dressed.

Sartorial: about a tailor or their trade. A tailor is a person who makes, repairs, or alters clothing professionally, especially suits and men's clothing.

He has done many YouTube videos, but in this video Scott explains how he became so popular and how the blog drives his business.

Kindles & e-Books Swindles

I used to be a “master” at Photoshop. But that was many, many moons ago, before the receding hairline and the white hairs on the chest and Lightroom. I need to do some Photoshop CS5. I went to a large book store, there were only 3 or 4 books on Photoshop CS5. They had many books available on Photoshop CS3 and CS4, but there are too many changes since CS3, especially the GUI and quite a few from CS4. I asked if I would get a large discount since the books were old and outdated.

The Jerk

I've said many times in various blog posts, that one shouldn't disparage other photographers. But like I say to my kids:

Do as I say, don't do as I do, so you can learn from my mistakes.

— Syv Ritch

This morning, I went to Reifel Bird Sanctuary. Once off the freeway, it's a small 2-lane road almost all the way to Reifel. Just in front of me was this American, driving 30 kilometers/hr around 20 miles/hr in 50 km/hr speed zones. He was weaving all around looking at eagles.

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