Expensive Restaurant
I was at this very fancy/expensive restaurant with The Boss aka She Who Must Be Obeyed. We had a reservation, arrived on time, the Maitre D' showed us to our table.
The table was so small, at a terrible spot, just next to the entrance of the kitchen. I asked if we could get another table, the Maitre d' said NO! That's all there is. So I asked what about this other table? NO! It's already reserved! So I asked, "Are we getting something special for having this terrible table?" Outraged the Maitre d' shouted NO!, so we left.
If the Maitre d' would said something like, "that's the only table we have left, but since it's not the best table, we are offering you a bottle of Pinot Noir 86 free of charge", we would have accepted. Did this also happen to you? How did you feel? What did you do?
We left, and I have told this adventure to many people, including now to you. The difference is when I tell this story in person, I mention the name of restaurant and tell people not to go there because they will be treated poorly.
Customers
- Are you treating your customers like this?
- Are you giving them only left over from your best customers?
- Are you the only one that can provide these photos?
Treating customers properly
- You can't do the job when it's convenient for the customer.
- You don't have the right equipment as requested by the customer, but you know that you can do it.
- You will not have the assistant that you mentioned.
- It's raining and it throws the whole schedule.
- The cops have closed the location you where going to take the picture...
I suggest that you mention the problem and they offer the customer some kind of compensation in kind such as:
- A free framed 16x20 print of their choosing.
- A 1/2 price coupon for their next order.
- A personal free presentation ...
- Something that has value to you and to the customer.